Patient Information
Everything You Need Before Your Visit
Practical information to help your appointment run smoothly.
Before Your Appointment
- Arrive a few minutes early so that reception can assist you.
- Make a note of your symptoms, questions and any current medication.
- Let us know in advance if you need assistance with access or mobility.
What To Bring
- Your identity document.
- Any relevant medical records, referral letters or previous results.
- A list of medication you are currently taking.
- Medical aid details, if applicable.
Appointment Information
- Appointments can be requested online, by phone or on WhatsApp.
- Requests are confirmed by our team — you will be contacted before your visit.
- Please let us know as early as possible if you need to reschedule.
- Operating hours: Monday to Friday 08:00 - 18:00, Saturday - Sunday and Public Holidays 09:00 - 14:00.
Payment / Medical Aid
- Cash and medical aids are accepted.
- Please confirm with reception that your specific medical aid scheme is accepted.
- Please contact reception to confirm the arrangements for your visit.
Privacy
- Your personal and health information is treated as confidential.
- Information is shared only with your consent or where required by law.
- Please speak to our team if you have any questions about your records.
Frequently Asked Questions
How do I request an appointment?
Use the appointment form on this website, phone the practice, or send a WhatsApp message. Our team will contact you to confirm a suitable time.
Is my appointment confirmed once I submit the form?
No. The form sends a request. Our team will contact you to confirm the date and time.
Can I bring someone with me?
Yes. You are welcome to bring a family member, partner or support person to your appointment.
Which medical aids do you accept?
This information will be published once confirmed by the practice. Please contact reception in the meantime.
Contact Information
7 Shippard Street, Mahikeng
Ready to see a healthcare professional?
Request an appointment and our team will contact you to confirm a suitable time.